AAstro Guruji

Privacy Policy

Last updated: 27 July 2026

This Privacy Policy explains how Astro Guruji ("Astro Guruji", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use the Astro Guruji mobile application and related services (the "Services"). By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

1. Information We Collect

a. Account & profile information

Your name, phone number, and/or email address used to register and sign in.
Profile photo, country, and preferred display currency.
Referral code, if you sign up through a referral.

b. Birth details for astrology (Kundali / horoscope)

Full name, date of birth, time of birth, and place of birth.
Geographic coordinates and timezone derived from your birth place, used solely to generate your birth chart, horoscopes, and related reports.

c. Consultation content

Chat messages, and audio/video call sessions you conduct with experts.
Call recordings, where recording is enabled and permitted.
Ratings and reviews you submit for experts.

d. Wallet & payment information

Wallet balance and transaction history (top-ups, consultation charges, refunds).
Payments are processed by our payment partners — Cashfree (users in India) and Stripe (international users). We do not store your full card number, CVV, or expiry. We retain only a payment reference/transaction ID and, for international users, a payment-processor customer ID.

e. Device & technical information

Device identifiers, app version, platform, and IP address.
Push notification token (via Firebase Cloud Messaging) to deliver notifications.
Usage and diagnostic events used to operate and improve the Services.

2. How We Use Your Information

To create and manage your account and authenticate you.
To generate birth charts, horoscopes, and personalized content.
To enable consultations (chat, audio, and video) with experts and to bill for them.
To process wallet top-ups, payments, refunds, and expert payouts.
To send transactional and (with your consent) promotional notifications.
To provide customer support and respond to your requests.
To detect, prevent, and address fraud, abuse, and security issues.
To comply with legal, tax, and regulatory obligations.

We do not sell your personal information. We share it only as needed to run the Services, with:

Recipient	Purpose
Cashfree / Stripe	Payment processing and expert payouts
LiveKit	Real-time audio/video consultation infrastructure
Firebase Cloud Messaging	Push notifications
SMS & email providers	OTP, verification, and account communications
Cloud hosting & analytics	Operating, securing, and improving the Services

We may also disclose information when required by law, to enforce our terms, or to protect the rights, safety, and security of our users and platform.

4. Data Retention

We keep your personal information for as long as your account is active or as needed to provide the Services. When you delete your account (see below), we delete your personal data after the grace period, except for records we are legally required to retain — for example, payment and tax records — which we keep only for as long as the law requires and then delete.

5. Account Deletion & Your Choices

You can delete your Astro Guruji account and personal data at any time.

In the app: go to Profile → Delete account.
On the web (no app needed): visit our account-deletion page and verify your phone number with a one-time code.

What happens when you delete:

Your account is disabled immediately and you are signed out on all devices.
Your profile, birth details, chats, and other personal data are permanently deleted after a 30-day grace period. During this window the deletion can be stopped by contacting support; after it ends, deletion is irreversible.
Your phone number and email are released so they can be used to register again.
Records we must keep by law (e.g. payment & tax records) are retained only as long as legally required, then deleted.

Delete my account

6. Your Rights

Subject to applicable law (including India's Digital Personal Data Protection Act, 2023), you may:

Access and review the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (see Section 5).
Withdraw consent for optional processing, such as promotional messages.

To exercise any of these rights, contact us at [email protected].

7. Data Security

We protect your data using encryption in transit (HTTPS/TLS), encryption of sensitive personal data at rest, and access controls. Card data is handled entirely by our PCI-DSS-compliant payment partners. No method of transmission or storage is 100% secure, but we work to protect your information and continuously improve our safeguards.

8. Data Storage & International Transfers

Your data is primarily stored on servers located in India, with disaster-recovery infrastructure in Singapore. Where data is processed by international partners (such as Stripe), it may be transferred and processed outside your country in accordance with applicable law.

9. Children

The Services are intended for users aged 18 and above and are not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by an updated "Last updated" date and, where appropriate, in-app notice. Continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

11. Contact Us

For any questions, requests, or grievances regarding this Policy or your personal data:

Email: [email protected]